CustomAfricaShop
FAQ
Welcome to the Custom Africa Shop FAQ! We're here to make your experience with our unique African-inspired gifts as smooth and joyful as possible. If you don't find your answer here, feel free to contact us at (984) 208-3471 or info@customafricashop.com. Let's dive in!
Are there any minimum order requirements?
No minimum order—feel free to purchase one item or a bundle of our custom African-themed gifts!
Is my payment information secure?
Absolutely! We use encrypted, PCI-compliant systems to protect your data. Your privacy is our priority.
Can I modify or cancel my order after placing it?
Unfortunately, cancellations are not accepted once an order is placed to ensure timely crafting and shipping. If there's an issue, contact us immediately for assistance.
How long does shipping take?
Estimated arrival times vary by item and location—check the product details for specifics. Standard shipping within the US typically takes 5-10 business days, while international orders may take 10-20 days. We ship from Jacksonville, NC.
Do you ship internationally?
Yes! We ship worldwide. Buyers are responsible for any customs and import taxes, duties, or fees imposed by their country. We're not liable for delays caused by customs.
What is your return policy?
Returns and exchanges are handled on a case-by-case basis—see individual item details for eligibility. Items must be unused, in original packaging, and returned within 14 days of receipt. Custom or personalized items are generally not returnable.
Are your products handmade or custom?
Many of our items are custom-crafted with African-inspired designs, such as Ankara fabrics, tribal motifs, and wildlife themes. We offer personalization options, let us know your preferences!
How do I request a custom item?
Reach out via email or phone with details (e.g., colors, sizes, or themes). We'll discuss feasibility and pricing—custom orders typically take 7-14 days to create.
Are your products ethically sourced?
Yes! We prioritize sustainable materials and fair practices, celebrating Africa's heritage responsibly.
Do you offer gift wrapping?
Absolutely! Select our Ethnic Gift Wrap options during checkout for a special touch.
How can I stay updated on new products or sales?
Follow us on social media or subscribe to our newsletter for the latest from customafricashop.com. Check our On Sale category for deals!
What if I have a special request or feedback?
We love hearing from you! Email us at info@customafricashop.com or call (984) 208-3471. Your input helps us grow.